More than 7 days full refund
1-7 days 50% refund
Less than 24 hours no refund
Our cruises are subject to the weather & we will cancel a cruise due to unsafe weather conditions as we prefer our guests to have a memorable & safe Big Mama experience. Our guest minimum is 6 guests too.
Also, the safety of Big Mama and her crew is important.
Big Mama Sailing ceases cruises mid/late January(weather dependent) & we do not operate mid January/February/March, due to our cyclone season & we return for the Easter School Holidays(early April).
This period of time is a great opportunity for us to maintain, refit & slip Big Mama for survey requirements.
Also, we enjoy some quality family time.
Thanks for your understanding.