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CANCELLATION POLICY

CANCELLATION POLICY:


More than 7 days full refund
1-7 days 50% refund
Less than 24 hours no refund


HELPFUL INFORMATION:


Our cruises are subject to the weather & we will cancel a cruise due to unsafe weather conditions as we prefer our guests to have a memorable & safe Big Mama experience.

Also, the safety of Big Mama and her crew is important.


Big Mama Sailing ceases cruises mid/late January(weather dependent) & we do not operate mid January/February/March, due to our cyclone season & we return for the Easter School Holidays(early April). 


This period of time is a great opportunity for us to maintain, refit & slip Big Mama for survey requirements.

Also, we enjoy some quality family time.


Thanks for your understanding.